Bullhead City Web Site Hosting and Design

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Artwork
  • Original Artwork - Always provide Tri-State Hosting and Design with original artwork whenever possible. Do not resize, crop, or alter images in anyway.
  • Scans and Digital Photographs - Always set scanners and cameras to the highest resolution possible. This will make larger images initially, but Tri-State Hosting and Design will compress the images usually with better results while maintaining higher quality.
  • We use industry standard formats when working with images and documents. Original Adobe Photoshop or Illustrator files are preferred for all graphics work. Large format TIFF and EPS images are also accepted. Also accepted are JPG and GIF images.

Text Documents
PROOF READ AND SPELL CHECK YOUR DOCUMENTS - WE DON'T

All text must be provided to Tri-State Hosting and Design in electronic format. Plain text files are preferred. We also accept Microsoft Word documents and Excel documents.

We will type your text for you if you provide hard copy of any reports, documents, etc that you wish to have in your website at no extra charge.  We will write your web copy for you for an additional fee.
 

Downtime - What to do if your site is down.
If your site is down due to a failure on the part of Tri-State Hosting and Design or our services, Tri-State Hosting and Design will credit the client for each day the site is down at the clients current hosting rate, only if the client requests to receive a credit and the request must come within 7 days of the actual outage, and the outage must be on the part of Tri-State Hosting and Design, not on the side of the ISP.
 
If the site is down due to problems with the clients ISP or internet connection such as their dialup service, DSL, cable modem, T1, or any backbone server or any other type connection, Tri-State Hosting and Design is not responsible in anyway and not required to assist the client in getting reconnected.

Design Changes
If the client is having design work done of any kind, Tri-State Hosting and Design will provide the client with up to three design sessions within the first 30 days. The client must complete changes and send revisions back to Tri-State Hosting and Design within 7 days after each session. After the third design session Tri-State Hosting and Design will charge the rate of $50 per hour. Design work is defined as logo, homepage, graphics, or general layout work.

Flash® Changes
If the client is having Flash ®design work done of any kind, Tri-State Hosting and Design will provide the client with up to two design sessions within the first 30 days. The client must complete changes and send revisions back to Tri-State Hosting and Design within 7 days after each session. All revisions must be possible. Possible is defined as Flash techniques within the capabilities of Tri-State Hosting and Design. After the second design session Tri-State Hosting and Design will charge the rate of $120 per hour. Flash design work is any work that has to be done using either Macromedia Flash or Adobe LiveMotion software.

Programming Changes
If the client is having programming work done of any kind, Tri-State Hosting and Design will provide the client with one design session within the first 14 days. For any additional programming Tri-State Hosting and Design will charge the rate of $50 per hour. Programming work is any work that has to be done using any programming tools, databases or languages such as perl, HTML, PHP, C, C++, ASP, Java, Javascript, CGI, SQL, MySQL, or any other programming language not mentioned here.

Who's In Charge
At the time of the contract, Tri-State Hosting and Design and the client will establish a single point of contact. All communication between Tri-State Hosting and Design and the client will be with the single point of contact for the client. If the client needs to change the point of contact it must be submitted in writing directly from the original point of contact or the President or Owner of the clients business. No work or changes will be done without written authorization from the appropriate contact(s). This policy is to protect your website and its content from unauthorized access.

Timeline
Once Tri-State Hosting and Design has published any work, for public viewing or not, the client has 7 days to submit corrections or changes. Corrections (mistakes made by Tri-State Hosting and Design) will be done at no charge. Changes will be done at no charge for the first two changes (design work only, see specific number of changes for Flash® and Programming above) and billed at $50 per hour for additional changes.

Payment
Tri-State Hosting and Design accepts checks, money orders, or cash. We do not accept credit card payment at this time. Due to the environment of the internet it is impossible to protect any material on the web once it has been published. Therefore, all work must be paid for in advance unless special arrangements are made.

If arrangements have been approved by Tri-State Hosting and Design to split the payment into two halfs, the first half is do at signing and the second half is due prior to going live. No site will go live to the public until 100% of the work has been paid for. Under no circumstances will the first half of the design fee will be refunded as long as Tri-State Hosting has performed the work requested, even if the client does not approve the work. This is due to the amount of time needed to develop the various aspects of the project.

Monthly payments are due by the 1st of each month. A late fee of $20 will be added for payments received after the 1st of the month.

Shut off day
(for non-payment) is the 20th of each month. In order to reestablish service there is a $150 reconnect fee.

Refunds
We offer a 30 day refund if you are not satisfied with our work, however, the domain registration fee and initial design fees are not refundable. Tri-State Hosting and Design works with clients on a month-to-month basis. Tri-State Hosting and Design and clients are allowed to cancel service and the relationship at any time.  If additional work is requested without a written contract, refunds will only be given within 30 days of published date. Tri-State Hosting and Design is not responsible if the client fails to provide Tri-State Hosting and Design with content, changes, images, text, or corrections. Tri-State Hosting and Design is only responsible for design, programming and hosting and not responsible for content of the website, visitors, traffic, hits, sales, or any part of the success of the web site or the company or individual.

Flash Refunds
Tri-State Hosting and Design will not refund Flash fees for any reason as Flash is a very intensive program and all Flash work will be done by a third party.

Who Owns What
All artwork created by Tri-State Hosting is the sole property of Tri-State Hosting and Design. Tri-State Hosting is not responsible for storing or keeping inventory of CD's and disks belonging to clients. Do not give Tri-State Hosting your only copy of anything. Tri-State Hosting is not responsible for materials belonging to clients. Special arrangements can be made to allow Tri-State Hosting created artwork to be used for other purposes by the clients as long as the client is in good standing with Tri-State Hosting. If the client is past due in payments, or if the relationship has ended, Tri-State Hosting and Design has no responsibility to provide the client with anything.

Internet Connection
The client needs to have your own existing internet connection and email account. Tri-State Hosting and Design is not responsible for your internet connection or for your email service. Tri-State Hosting and Design servers can provide the client with email aliasing and POP account services.

Email
Tri-State Hosting and Design does not provide any email support other than configuration of email forwarding and aliasing. The client will need to have their own connection and email account prior to using any of Tri-State Hosting and Design's email services.

Computer Hardware and Software
Tri-State Hosting and Design does provide support for third party computer hardware and/or software at a charge of $25 an hour, minimum of 1 hour.

In addition, Tri-State Hosting and Design uses PC's with Windows ME or Windows 2000 and Apple Macintosh computers to develop graphics and websites. Currently, the Windows and Apple platform of these three products are similar, but there are some interface and functionality differences.
 
All websites are built to function with both Netscape and Internet Explorer. Other browswers are not supported.
 
 
Tri State Hosting and Design may change these policies at any time without written warning.

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